Privacy Policy

Reliatime, LLC ("Reliatime," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform and related services (collectively, the "Service").

Reliatime, LLC is the data controller for customer account information and acts as a data processor for employee data processed on behalf of our customers.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, company name, phone number, and billing information
• Device Data: Information about time and attendance devices you manage through our platform
• User Content: Information you upload, store, or process through the Service, including but not limited to employee records, time and attendance data, device logs, device configurations, and other operational data related to your use of the platform.
• Communications: Information in your communications with us for support or other inquiries
• Biometric Information: Fingerprints, facial geometry, voiceprints, hand scans, retina scans, and other biometric identifiers collected for employee authentication and data synchronization across devices.

Information Collected Automatically

• Usage Data: How you interact with our Service, features used, and performance metrics
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance functionality and analyze usage. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Send service-related communications and updates
• Provide customer support and respond to inquiries
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues
• Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in these circumstances:

• Service Providers: With vendors who assist in providing the Service (e.g., hosting, payment processing). We maintain a list of subprocessors available upon request.
• Legal Requirements: When required by law or to respond to legal process
• Protection of Rights: To protect our rights, property, or safety, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information for as long as necessary to:

• Provide the Service to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your information within 30 days, except where retention is required by law.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, contact us at privacy@reliatime.com.

7. Biometric Information Privacy

Collection and Use: We store biometric identifiers (fingerprints, facial geometry, voiceprints, hand scans, retina scans) to synchronize employee authentication data across time and attendance devices. This data is stored at the direction of our business customers who are responsible for managing retention periods in compliance with applicable laws including BIPA's requirements.

State-Specific Biometric Privacy Rights

Illinois Residents (BIPA): Illinois law requires specific protections for biometric data. We provide written notice of our biometric data collection practices and retention policies. Your employer must obtain your written consent before enrolling your biometric information. Violations may result in $1,000-$5,000 penalties per violation.

Texas and Washington Residents: Similar biometric privacy protections apply under state law.

All States: We never sell, lease, trade, or profit from biometric information.

Biometric Data Retention and Security

• Our business customers control biometric data retention and deletion
• Customers must comply with applicable retention limits under BIPA and other laws
• All biometric data is deleted within 30 days when a customer account is terminated
• We implement enhanced security measures including encryption at rest and in transit
• Access to biometric data is restricted to authorized personnel only
• We maintain audit trails of all biometric data access and distribution

Employee Data Subject Rights

Employees whose biometric data is processed through our platform may have rights to access, correct, or request deletion of their information under applicable privacy laws. Since employees do not have direct accounts with Reliatime, they must contact their employer to exercise these rights. The employer will coordinate with Reliatime as needed to fulfill valid requests. In Illinois, employees may withdraw consent for biometric processing where legally permitted.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We use Standard Contractual Clauses and other appropriate safeguards for international transfers as required by applicable law.

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under 13 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will promptly delete it.

11. U.S. State Privacy Rights

California Residents (CCPA/CPRA)

California residents have rights under the California Consumer Privacy Act, including:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Equal service and price, even if you exercise your privacy rights

To exercise CCPA rights, email privacy@reliatime.com with "CCPA Request" in the subject line.

Other State Privacy Rights

Residents of Virginia, Colorado, Connecticut, Utah, and other states with privacy laws may have additional rights including access, deletion, correction, and opt-out rights. To exercise these rights, contact privacy@reliatime.com with your state of residence.

12. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Effective Date." We encourage you to review this policy periodically.

Your use of the Service is also governed by our Terms of Service, including its dispute resolution provisions.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Reliatime, LLC
Email: privacy@reliatime.com
Address: 5651 Coventry Lane PMB 185
Fort Wayne, IN 46804

For general inquiries: info@reliatime.com